CONTACT US

The Sk8Gear Online Store

Brighton, MI / Ypsilanti, MI

Tel: 866.655.2278

Toll Free Messages: 866.307.5689

Toll Free Fax: 866.307.5689

HOURS - USA / EST

Monday

10.00AM - 06.00PM

Tuesday

10.00AM - 06.00PM

Wednesday

10.00AM - 06.00PM

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Thursday

10.00AM - 06.00PM

Friday

10.00AM - 06.00PM

Saturday

09.00AM - 07.00PM

Sunday

12 NOON - 06.00PM

SHIPPING

CUSTOM SKATES

We can buiild the skate of your dreams. Just use our custom form, send a message message or email your wish list and a quote will follow within 24 hours.

Custom Odering

New sk8s, new techniques or new sk8rs...

What's new?

Looking for speed, marathon, slalom or derby skates and supplies ...

shopsk8zone.com

Looking for inline, roller or ice figure skating costumes and supplies ...

shopsk8wear.com

© 2019 The Sk8Gear Store       Proudly created by C W Media/Jam Session Productions.

Refund Policy   

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

  • Gift cards 

  • Downloadable software products 

  • Some health and personal care items 

 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable) 

  • Book with obvious signs of use 

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

  • Any item that is returned more than 30 days after delivery 

REFUNDS (if applicable) 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS (if applicable) 


If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at . 

SALE ITEMS (if applicable) 


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable) 


We usually only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 
The Sk8gear Store 
P.O. Box 1548
Brighton, MI 48116 USA 

GIFTS


If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/code will be mailed to you. 
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

SHIPPING


To return your product, you should mail your product to: 
The Sk8gear Store 
P.O. Box 1548
Brighton, MI 48116 USA 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.